Deesh

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  • How do I handle or claim a warranty on my tool?

    You may first contact the retailer it was purchased from with the receipt.  If you have a life time warranty item or need any further warranty information please visit  https://www.craftsman.com/su...

  • Where can I locate a repair center for my product?

    If your model number begins with CMX please look for the type of product for the correct contact information.   Ex. lawn mower   If your model begins with CM or any other model or you should need f...

  • Where can I find status on my warranty replacement?

    If you handled the warranty directly with a Craftsman retailer please contact that retailer directly for status.  If you spoke with someone with Craftsman customer service about your warranty and a...

  • Process and Procedures - Inventor Projects

      At Apex Tool Group, we actively seek outside resources to help us bring innovation to the tool market. Some of our best ideas come from inventors like you. Here are some examples of innovation...

  • Process and procedure for Inventions process

    Apex Tool Group has a cross functional team dedicated to executing inventor ideas in the marketplace for both Hand and Power Tools. The process begins with your idea submission and proceeds to ...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...